Privacy Policy

1. Information We Collect

We collect information to provide and improve our services.

Information You Provide

• Name, email, and contact details
• Information about family members or contacts
• Asset details (property, accounts, documents, and similar)
• Notes, tasks, and uploaded documents

Automatically Collected

• Device and browser information
• Usage data (how you interact with the platform)
• Log data (IP address, timestamps)

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the platform, keep you signed in, remember your preferences, maintain security, and analyze how the platform is used. You can control or disable cookies through your browser settings, though some features may not function properly without them. We do not use cookies to sell your personal information.

2. Information We Derive

We may derive information or draw inferences about you and your records from the information you provide and how you use the platform, such as document categories, readiness scores, and extracted details. These inferences are generated automatically and may be inaccurate.

3. How We Use Your Information

We use your information to:

• Provide and operate the platform
• Generate personalized plans and task workflows
• Store and organize your assets and documents
• Improve product functionality and user experience
• Communicate updates, reminders, or support
• Detect, prevent, and address security or fraud issues

4. AI Processing and Model Training

To provide document extraction, categorization, plans, and the AI assistant, your documents and content are processed by automated systems and by a third-party AI service provider acting on our behalf as a processor under its API terms.

We do not use your documents or personal content to train our own or any third party's general-purpose or foundation AI models. Our AI service provider does not train its models on content submitted through its API, and processes your content only to provide the service to you, with limited short-term retention for security and abuse prevention as required by that provider.

AI processing is automated and may produce inaccurate or incomplete results. We do not guarantee the accuracy of any extracted field or AI answer. See our Terms of Service for the full disclaimer regarding AI outputs.

5. Sensitive Information

The platform may store sensitive personal, financial, or health-related information.

• We do not require passwords for external accounts
• Sensitive fields may be encrypted
• You should avoid storing highly sensitive credentials directly in the platform
• We are not a HIPAA-covered entity, and the platform is not intended to store protected health information in compliance with HIPAA
• You are responsible for the information you upload about other individuals, including family members, and you represent that you have the authority or consent to provide it. Avoid uploading information you are not authorized to store.

6. Sharing of Information

We do not sell your personal data, and we do not share it for cross-context behavioral advertising.

We may share information:

• With service providers (hosting, storage, analytics, email delivery, SMS delivery, payment processing, and AI processing)
• When required by law or legal process
• To protect rights, safety, or prevent fraud
• In connection with a business transfer, such as a merger or acquisition

We do not share your personal information with Vendors listed in any directory unless you choose to contact or engage them. Vendors are independent third parties and are not given access to your account or documents by us.

7. Data Storage and Security

We implement reasonable safeguards, including:

• Encryption in transit and at rest, where applicable
• Secure infrastructure providers
• Role-based access controls

However, no system is completely secure, and use of the platform is at your own risk.

8. Data Breach Notification

In the event of a data breach affecting your personal information, we will make reasonable efforts to notify you as required by applicable law.

9. Your Rights and Control

You can:

• Access and update your information
• Delete assets, categories, or your account
• Manage user permissions and access
• Request data deletion by contacting us

10. Your State Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to know what we collect, the right to access or delete it, the right to correct it, and the right to be free from discrimination for exercising these rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

California residents may exercise the rights above under the California Consumer Privacy Act, including the right to know the categories of personal information we collect (identifiers, contact details, financial and asset information, documents you upload, and usage data), the right to delete, the right to correct, and the right to opt out of any sale or share, which we do not do. You may submit a request, including through an authorized agent, by contacting support@lurra.ai. We will not discriminate against you for exercising these rights. To protect your information, we will verify your identity before acting on a request.

11. Data Retention

We retain your data as long as your account is active or as needed to provide services and comply with legal obligations.

When you cancel your subscription or delete your account, your data is retained for 14 days and then permanently deleted from our systems. Payment failures alone do not trigger the deletion timer. The 14-day period begins only when a subscription is cancelled or an account deletion is confirmed.

12. Third-Party Services

We may integrate with third-party services. These services are governed by their own privacy policies, and we are not responsible for their practices.

13. Children's Privacy

The platform is not intended for individuals under 13 years of age, and we do not knowingly collect data from children. If you add information about a minor, you are responsible for having the authority to do so.

14. Jurisdiction

The platform is operated from the United States and is intended for users in the United States. If you access it from elsewhere, you are responsible for compliance with applicable local law.

15. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy with an updated date, and continued use of the platform constitutes acceptance of those changes.

16. Contact

For questions or requests, contact: support@lurra.ai